Rhino Back Office Services – we will manage you entire back office providing process management expertise and guaranteeing a consistently higher level of service for your clients

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Back Office Services

A back office is a part of most corporations where tasks dedicated to running the company itself take place. The term comes from the building layout of early companies where the front office would contain the sales and other customer-facing staff and the back office would be those manufacturing or developing the products or involved in administration but without being seen by customers. Although the operations of a back office are usually not given a lot of consideration, they are a major contributor to a business.

Examples of back-office tasks include IT departments that keep the phones and computers running (operations architecture), accounting, and human resources. These tasks are often supported by back-office systems: secure e-commerce software that processes company information (e.g. a database). A back-office system will keep a record of the company’s sales and purchase transactions, and update the inventory as needed. Invoices, receipts, and reports can also be produced by the back-office system.

In banking, and other service industries the back office includes a heavyweight IT processing system that handles position keeping, clearance, and settlement. In investment firms, the back office includes the administrative functions that support the trading of securities, including record keeping, trade confirmation, trade settlement, and regulatory compliance. If used in sales, the back office would include functions that fulfill customers’ orders and would usually include the duties involved in customer-support call centers.

Back offices may be somewhere other than the headquarters of a company. Much of the time they are in areas and countries with cheaper rent and lower labor costs.

Since most companies may not have core competencies in back office processing we at Rhino have come forward with a back office service suite and product suite to support our clients who are looking to outsource their back-office processing, not only do we provide specialized back office services but we also have a software solution that allows you to track or process efficiency and effectiveness and maintain control with detailed tracking and service level alerts even though you have outsourced the service.

Standard Chartered Bank - Electronic Funds Transfer
In a modern economy a country's payment system is an important aspect of its infrastructure. Every consumer makes multiple payments multiple times a day. Therefore value is transferred between the players in the economy every moment of the day. As the economy expands and grows this value increases. View Full Case Study

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